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When it comes to buying a home, trust is everything. At Ruoff Mortgage, we know our clients aren’t just signing paperwork—they’re sharing feedback, expectations, and experiences that help shape how we do business.
That’s why we’re proud to share that our Customer Satisfaction Index (CSI) climbed to 98.5% in 2025, up from 98.4% in 2024—and why we treat that feedback as a roadmap for improvement.
Listening, Learning, and Improving
Our CSI is measured by an independent third-party firm, and every response matters. We don’t just collect feedback—we use it to refine processes, improve communication, and better meet client needs at every stage of the journey.
What Goes Into a 98.5% Score?
- A Human Approach: We listen first and tailor solutions accordingly.
- Clear Communication: Client feedback helps us strengthen transparency.
- Process Improvements: We continuously adjust based on what clients tell us works—or doesn’t.
- Team Accountability: Every department owns the experience and the outcome.
Final Thoughts
Great service doesn’t happen by accident—it happens by listening. And we’ll never stop learning from the people we serve.
If you’re ready to work with a loan officer who values your input and puts it into action, we'd love to help. Talk with a loan officer about about your goals and learn how they can support you today.
About Ruoff Mortgage
At Ruoff Mortgage, we understand that buying a home is one of life’s biggest moments – not just as a financial decision, but a personal one. For more than 41 years, we’ve proudly helped families turn their dreams into reality. From our roots in northeast Indiana to now serving homebuyers throughout the Midwest, our focus has stayed the same: delivering exceptional service rooted in care, speed, and community. With an average 15-day clear-to-close time, our team is here to make your journey to homeownership as smooth and stress-free as possible. When you're ready to take the next step, we’re here to walk with you, every step of the way.
